One of our Australian client once approached us for customized production of a specific product. One day, he informed us that an Australian company, referred to as Company A, had contacted him claiming ownership of the product’s original design. Company A demanded that he cease sales of the item immediately, warning that continued sales would constitute infringement.
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In response, we actively assisted our client in gathering and organizing all relevant evidence. This included providing screenshots of our communication records detailing the design revision process, as well as the final design drawings with clear timestamps. Our client submitted this complete set of documents to the local authorities to defend his rights.
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The outcome was in his favor. The evidence demonstrated that our client’s design predated the one presented by Company A. As a result, he won the case, allowing the product to remain on the market. It has since achieved strong sales performance.
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This case not only reflects our commitment to providing high-quality customized products for our customers but also highlights our adherence to commercial ethics and professional norms. We have always regarded the confidentiality agreement as a fundamental business principle, strictly protecting the design information and legitimate rights and interests of our customers. Whether it is during the product customization process or when customers encounter unexpected rights and interests disputes, we will stand firmly with our customers, provide full support and professional assistance, and help them resolve difficulties and achieve long-term development in the market.
